Last updated: July 17, 2017
The time I need to prepare an order is in average 2-3 business days. For additional details, see individual items.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
This website uses Stripe to process the online payments. Stripe is a 3rd party service, somewhat similar to PayPal, that runs every financial transaction on their servers. Credit card details are only saved on Stripe servers, not on this server. You will be able to save your data with Stripe if you wish to do so. Again, none of your payment information will be stored here.
Returns, Refunds & Exchanges
I gladly accept returns and cancellations
Returns must be postmarked NO LATER THAN 7 BUSINESS DAYS AFTER THE PACKAGE WAS RECEIVED. RETURN ORDERS WILL BE REFUNDED THE BUYING PRICE OF THE PHOTOGRAPH. SHIPPING CHARGES WILL NOT BE REFUNDED. In order to receive a full refund the photograph must be returned UNDAMAGED. Please contact me immediately if you would like to return your item.
I accept cancellation for any reason within 6 hours of the order. Again, please contact me immediately.
I don’t accept exchanges
But please contact me if you have any questions or problems with your order.
Should your order arrive damaged, please contact me immediately so we can work things out. In the event that your item arrives damaged, please keep the packaging or make a photo as it will help in dealing with the insurance.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and other contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)