Shop Policies

Last updated: October 13, 2017

Shipping

Processing Time
The time I need to prepare an order is on average 2-3 business days. For additional details, see individual products.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

This website uses Stripe to process the online payments. Stripe is a 3rd party service, somewhat similar to PayPal, which runs every financial transaction on their servers. Credit card details are only saved on Stripe servers, not on this server. You will be able to save your data with Stripe if you wish to do so. Again, none of your payment information will be stored here.

Returns, Refunds & Exchanges

I accept returns and cancellations
Returns must be postmarked NO LATER THAN 7 BUSINESS DAYS AFTER THE PACKAGE WAS RECEIVED. RETURN ORDERS WILL BE REFUNDED THE BUYING PRICE OF THE PHOTOGRAPH. SHIPPING CHARGES WILL NOT BE REFUNDED. To receive a full refund, the photograph must be returned UNDAMAGED. Please contact me immediately if you would like to return your item.

I accept cancellation for any reason within 6 hours of the order. Again, please contact me immediately.

I don’t accept exchanges
But please contact me if you have any questions or problems with your order.

Damaged items
Should your order arrive damaged, please contact me immediately so we can work things out. If your item arrives damaged, please keep the packaging or make a photo as it will help in dealing with the insurance.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalized orders
• Digital downloads
• Items on sale

Conditions of Return
Buyers are responsible for return shipping costs. If the product is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

I will only use your shipping and billing address, and other contact information

• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)

To learn more how I handle your privacy, please read my privacy policy document. If you are interested in the general terms of use, please click here.